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Call
800-604-1476
For more information
and a quick
demonstration
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VirtCert.com
Technical Support
Here you will find various
information to help you get the most out of your membership on VirtCert.
If you have a question
that is not answered here, please
ask us and we will answer your question and add it here, if applicable.
Most
Popular Questions:
- Recommendations
- Many people ask us to recommend companies for various products and
services. Here are the companies that we use and recommend.
- How
Do I Create a New Web Site? - This helps with deciding what you
want. We can design it for you, but we need you to help give us a
sense of what you are looking for. This questionnaire will help get
us started.
- How
Does it Work? - A Visual Summary
- Retailers'
Questions and Answers
- Why should you use VirtCert.com?
- Wholesalers'
Questions and Answers
- Why should you use VirtCert.com?
- Exporting
Your Excel Inventory Files to VirtCert.com - How to save your
Excel spreadsheets for VirtCert.com
- Uploading
Your Inventory to VirtCert.com - How to upload your data files.
Members-Only
Frequently Asked Questions (VirtCert Login Required)
- New
Retailer FAQ - How to get started.
- New
Wholesaler FAQ - How to get started
- Adding
a VirtCert Search Engine to Your Web Site - Technical Details
- Working
with HTML Template Pages - How to keep the look-and-feel of your
web site
- Working
with Virtual Certificate HTML Template Pages - More information
about look-and-feel
- Sample HTML Template
Pages:
- Sample Search Page
(A link to this was emailed to you when you got your account):
- Normally found at:
- http://www.virtcert.com/sample/MemberNumber.html
- You can find your MemberNumber on the Retailer
Tools->Authorize Wholesalers page.
- Sample
Basic Search Results Page
- Sample
Advanced Search Results Page
- Sample
Virtual Certificate Page
- Sample
Order Form Page
- Sample Image Viewer - Not Used Yet
"Hands-On" Support Service
For the simplest method of supporting your systems, we use GoToMyPC.com
as a remote-access solution. It will allow you to show us exactly what
the problem is, and will allow us to make the changes you need directly
on your computer. It is completely secure, and we do not have any access
to your computer that you do not explicitly give us. Click
Here to sign up with GoToMyPC.com.
You are not required to use this with VirtCert, but we have been using
it ourselves for over a year and have found it to be wonderful tool
that can cut a support call down from an hour to a few minutes.
Ask
A Question
If you have a question
that is not answered in the above documents, just enter it below and
we will promptly get an answer to you.
If your question relates
to a particular web page, please include the URL (web address) for
it. If it relates to a particular stock number or numbers, please
include them. This way we can more quickly identify and resolve
any problems that you may have.
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